Guarantee, returns & cancellations

01The 30-day money-back guarantee

Try FOCUS-01 or CALM-02 for 30 days from the day it arrives. If it has not changed your working day, email us with your order number and we will refund your first bottle in full, opened or not. No return needed for an opened bottle: we would rather you kept it than posted it back.

The guarantee covers one bottle of each product per customer, on your first order of it. Bundles are covered for the first bottle of each product they contain; the remaining bottles come under the standard returns terms below if unopened. It runs alongside your statutory rights and never reduces them.

02Your right to cancel

If you're buying as a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive your order to cancel it, for any reason or none.

You then have a further 14 days from telling us to send the goods back. You pay the return postage unless the item was faulty or wrongly supplied.

We extend this to 30 days for unopened items, and the guarantee above covers your first opened bottle. The statutory 14 days is your legal minimum and nothing here reduces it.

03What we can accept

Because these are consumable products supplied in sealed bottles, we can accept returns of:

• Unopened bottles with the tamper seal intact, in their original carton
• Anything faulty, damaged in transit, or not what you ordered
• Anything that arrived past, or close to, its expiry date

Outside the guarantee, we can't accept a bottle whose seal has been broken unless it's faulty. Once a seal is broken on a product of this kind we have no way to verify or resell it, and hygiene regulations don't allow it.

This does not affect your rights under the Consumer Rights Act 2015 in respect of goods that are faulty, not as described, or not fit for purpose.

04How to return something

1. Email us with your order number and what you want to return.
2. We'll reply within one working day with a return address and a reference number.
3. Send it back with the reference written on the outside. Use a tracked service, because until it reaches us it's your parcel.
4. We'll email you when it arrives and process the refund.

Don't send anything back before you've heard from us. Unannounced returns take considerably longer to match to an order.

05Refunds

Refunds go back to the original payment method within 14 days of us receiving the goods, or of you proving you've sent them, whichever is sooner. In practice it's usually two to three working days once the parcel lands.

We refund the price of the goods plus the standard outbound delivery charge. If you chose an upgraded delivery service, we refund the standard rate rather than the upgrade.

Where an item is faulty or wrongly supplied, we refund the return postage as well.

06Faulty or damaged items

Tell us within 48 hours of delivery and send a photograph of the item and its packaging. We'll replace it or refund it, whichever you prefer, and cover the postage either way.

Don't use a product whose seal is broken or whose bottle is cracked, and don't send a leaking bottle through the post. A photograph is enough.

07Getting in touch

All return requests go through the contact page, or by post to the registered address on that page.