Dispatch
Cut-off is 2pm
Orders placed before 2pm on a working day go out the same day. After that, or at a weekend or bank holiday, they go out the next working day.
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Shipping & delivery
Where we ship, what it costs, how long it takes, and what to do when something goes missing.
Last updated 6 September 2026
| Destination | Service | Estimate | Cost |
|---|---|---|---|
| United Kingdom | Royal Mail Tracked 48 | 2–3 working days | £3.95 |
| United Kingdom | Orders over £50 | 2–3 working days | Free |
| Jersey, Guernsey, Isle of Man | Royal Mail Tracked 48 | 3–5 working days | £3.95, free over £50 |
| Rest of world | n/a | n/a | Not shipping yet |
Tracking
Emailed on dispatch
You'll get a tracking number as soon as the parcel is handed to the courier. If it hasn't arrived within 24 hours of that email, check your spam folder first.
Packaging
Plain outer
Everything ships in an unbranded outer box with no indication of the contents. Bottles are wrapped and boxed individually.
Problems
When something
goes wrong
Tracking can sit still for 48 hours and then move normally. It usually means the parcel is in transit between depots rather than lost. If there's been no scan for three working days, contact us with your order number and we'll chase the courier.
Check with neighbours and look for a card first, since couriers often leave parcels in a safe place without much warning. If it still hasn't turned up after 24 hours, get in touch and we'll open a claim. We can't do that before the 24 hours are up, because the courier won't accept it.
Send us a photo of the bottle and the outer packaging within 48 hours of delivery and we'll replace it. Don't use a bottle whose seal is broken.
Contact us straight away. If the order hasn't been dispatched we can change it. Once it's with the courier we can't redirect it, and you'll need to wait for it to be returned to us before we can send it again.
Changed your mind?
Returns and cancellations
Your rights under the Consumer Contracts Regulations, and how to send something back.